I am here to vent about Target! I am registered there for my baby shower and it is giving me a big headache! My cousin called me a few days ago and told me that she purchased some things from my registry at Target and they have not been updated online. She DID tell the cashier that her purchases were from a registry. It has been 4 days. I called my local store and the employee suggested that maybe it is just not updating online but may be updated at the in-store Kiosk. So, this morning I drove to Target and printed out my registry. Same thing. No updates since last Thursday. I went to the Customer Service counter at Target to let them know of my concern. The lady was not much help, she just handed me a number to call and sent me on my way. When I got home I called the registry line which was absolutely no help either. The first person I spoke with basically told me that they haven’t had any technical problems with their registry. So does that mean I am making this up? So, I asked for a superior. On comes “Kathy” an arrogant, unprofessional, unintelligent woman. She proceeded to tell me that they have not had any technical difficulties with their registry and that by looking at my registry everything seems to be updating just fine. She even went as far as telling me that there have been 17 items purchased from my registry. She used the word “updating” as if she has been looking at my registry consistently for days and knows when new items have been taken off. I explained to her that it hasn’t changed since Thursday (4 days ago) and THAT’S what updating means. When I explained that a few family members have told me they have purchased things and they were concerned because it hadn’t been update she replied with telling me that my family should never have worried me with such information and that they should have called the hotline right away. So, not only is this woman ignorant and does not know the meaning of the word update, she also wanted to push the blame of Target’s malfunctioning services onto my family. She wanted specific examples of items that have been purchased and actually expected me to have them. Does she really think my family is going to call me and say “Hey I bought you a (filling the blank!) for your baby but it hasn’t shown up online! Furthermore, every time I would speak, “Kathy” would cut me off and start every sentence with my first name. I am not normally like this but I just couldn’t help myself; Finally I told her to stop calling me by my first name and that I never gave her permission to do so. LOL. I was so fed up with this phone call and the lack of professionalism that I was done being nice and I could see that I was not going to get any assistance. I do not recommend anyone to register at Target. They have a horrible return policy, and if this is what happens with registries I am going to get a ton of duplicates. Just the hassle I am looking to have when I am 8 months pregnant!!! I registered for my wedding there last year and I did not have as big of a problem with the registry but I did have a lot of duplicate purchases and they were sticklers about returning. Target has not been helpful whatsoever and I cannot wait until I don’t have to deal with them anymore!
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October 28th, 2008 at 7:25 pm
Good for people to know.
March 27th, 2009 at 9:59 pm
wow that was nice.. i enjoy reading your blog.. its very nice that you have a blog about Baby Registry…
May 11th, 2009 at 1:14 am
great post hope to see some additional comments next Tuesday…kisses
May 14th, 2009 at 8:07 am
Good work! Thank you very much! I always wanted to write in my blog something like that. Can I take part of your post to my blog? Of course, I will add backlink?